Frequently Asked Questions
Here are the questions people ask most often about how Picasso IA works, what it costs, and how to get the most out of it. If you do not find your answer, email us at team@picassoia.com and we will help.
What is Picasso IA?
Picasso IA is an all-in-one AI creative platform. From one account you can make images, video, music, voice, and 3D models, plus run editing tools like background removal, super resolution, and inpainting, with over 100 AI models behind it all.
How do credits work?
Everything runs on a single credit balance that works across every model. Each generation costs a set number of credits, and you see the exact cost before you run it, so there are no surprises.
Do credits expire?
Your plan allowance refreshes each billing cycle. For details on credit packs and how their balance is handled, check the pricing page or your account.
Which AI models can I use?
You get over 100 models, including Nano Banana Pro, GPT Image, Flux 2, Veo 3.1, Seedance 2.0, Sora 2, Lyria 3, and ElevenLabs. New models are usually added within days of launch.
Can I make videos and music too?
Yes. Beyond images, you can generate video with sound, songs, voiceovers, natural speech, and 3D models, all from the same account and the same credit balance.
How much does it cost?
There are three plans, Pro+, Elite, and Infinite, plus one-time credit packs. You pay for what you generate, and you can see current prices on the pricing page.
Is there a free way to try it?
Yes. You can start for free and try the platform before you pay for a plan or a credit pack.
What payment methods do you accept?
We accept cards and crypto, including Bitcoin, Ethereum, USDT, USDC, and Solana. Pay with crypto and you get 10% off.
Can I get a refund?
Refund eligibility is covered on our Refund Policy page. Note that crypto payments are non-refundable under that policy.
Can I use what I create commercially?
Yes, you can use your creations commercially. For specific cases, check the terms of the individual model you used, since a few have their own conditions.
Who owns the images and videos I make?
You own what you create, subject to the conditions set out in our Terms. See the Terms for the full details.
What languages does the platform support?
Picasso IA is available in six languages: English, Spanish, French, Portuguese, Arabic, and Hindi.
How do I cancel my plan?
You can cancel anytime from your account. Your access continues until the end of the current billing period.
How do I get help?
Email our team at team@picassoia.com. We read every message and are happy to help with account, billing, or technical questions.
Can I use Picasso IA on my phone?
Yes. It runs in your browser, so it works on a phone, tablet, or computer without installing anything.
How long does a generation take?
It depends on the model. Images are usually ready in seconds, and video can take a few minutes.
Do you train AI on my prompts or images?
No. Your prompts and uploads belong to you. See the Privacy Policy for the details.
Can I get an invoice for my business?
Yes. You can get billing details from your account for your purchases and plan.
What if a generation fails or looks wrong?
You can run it again. If you were charged for a clear failure, email support and we will sort it out.
Can a team share one account?
For team use, check the higher plans on the pricing page, or email us and we will help you set it up.
Ready to start creating? Take a look at the plans and credit packs and pick the one that fits your work.