This policy is issued by Picasso IA, a legally incorporated company in Spain. For refund inquiries, please contact us at: team@picassoia.com
1. General Refund Policy
We follow a reliable refund policy so our customers feel confident when partnering with us.
You have 24 hours from the time of your purchase to request a refund, provided the payment was made directly with a debit or credit card, with no cryptocurrency intermediary. If your request is approved within this period, we will refund 100% of the amount paid with no deductions. Please note that the refund may take up to 14 calendar days to appear in your account, depending on your bank. Your account will be permanently deleted and blocked.
After 24 hours from the purchase, no refunds will be granted.
2. Exceptional Cases (After 24 Hours)
Although we are not obligated to do so, we want our customers to be satisfied. In exceptional situations and at our discretion, we may offer the following options:
- 30% partial refund + full access maintained: We refund 30% of the amount paid and, in addition, you retain full and unrestricted access to our platform until your plan expires. That means you get money back while continuing to enjoy the service in full.
- Discount code: A 30% discount code applicable to future plans.
These options will be evaluated on a case-by-case basis. Our goal is always to find the solution that best fits your needs.
3. Plan Types and Payments
Picasso IA offers one-time payment subscriptions only. This means that:
- You will not be charged again after your purchase.
- There are no automatic renewals or recurring charges.
- Each subscription grants access to the selected plan for the contracted period.
4. No Refunds for Cryptocurrency Payments
Payments made through cryptocurrency providers such as BTCPay or Pay And Crypto are non-refundable under any circumstances.
This applies even if the payment was initiated with a debit or credit card through one of these providers — since we receive cryptocurrency, not a bank transfer, no refund is possible.
Refunds are exclusively available for payments made directly with a debit or credit card processed through a bank. Bank-controlled payments allow us to issue refunds within our established policy. We operate in full compliance with the law to provide you with the best possible service.
5. Fraud
Without prejudice to any other available remedy, Picasso IA may suspend or cancel your account if we suspect you have engaged in fraudulent activities related to the services we offer, including the forced removal of our brand or corporate identity.
6. Refund Request Procedure
To request a refund within the 24-hour window, send an email to team@picassoia.com with the subject line "Refund Request", including the following information:
- Your account email address.
- Date and time of the transaction.
- Amount paid.
- Reason for the request.
7. Contact
For any inquiries related to refunds, cancellations, or this policy, you can reach our support team at: team@picassoia.com
We handle requests Monday through Friday. Requests received outside these hours will be addressed on the next business day.