AI Model Failures
At Picasso AI, we understand that the efficiency of our models is essential for your experience. If the AI model you're using does not respond, fails to generate results, or consistently produces errors that prevent its proper functioning, you may request a partial or full refund of the amount paid. This type of refund only applies when the issue is persistent and has been verified by our technical team with evidence provided by the user. Refunds are not granted for undesired results; we encourage the use of prompt generation tools to achieve better outcomes.
Refund Method by Payment Platform
All approved refunds will be processed through the same payment method used at the time of purchase. This includes platforms like Stripe, PayPal, Google Pay, or other services enabled on our site. The time it takes for the refund to appear in your account depends on the policies of the payment platform. We recommend reviewing your payment provider’s refund policy to understand estimated processing times and possible holds.
Account Activation Issues
If you make a payment and your account is not activated automatically or you don’t have access to the premium features of the purchased service, you can request immediate assistance. If the issue is not resolved within 24 hours, we will issue a full refund immediately. Our team constantly monitors these incidents to ensure each user receives proper access according to their subscribed plan.
System Technical Errors
If the Picasso AI system experiences serious errors that prevent normal use of essential functions such as image, voice, text, or video generation, you may submit a refund request. You will need to provide evidence (screenshots, recordings, or error messages) so our team can verify the issue and proceed with the corresponding refund if the service was deemed non-functional during the billing period.
Automatic Refunds for Duplicate Payments
If you accidentally make two identical or consecutive payments for the same plan or service, our system will automatically detect the duplicate transaction and process a refund for the extra amount without you needing to request it. If it is not processed automatically, you can contact support and it will be resolved within a maximum of 48 hours.
Case-by-Case Evaluation
All refund requests are evaluated individually by our support team. We analyze usage history, the nature of the problem, and the documentation provided before making a decision. This review allows us to maintain a fair balance between user rights and proper use of our services. We reserve the right to issue partial refunds if significant usage of the platform has occurred.
Non-Refund Exceptions
Refunds will not be granted if the service has been used correctly, has generated expected results, or if intentional misuse of the platform is detected. Refunds will also not be issued if it is determined that the user violated our usage policies or abused the tools through unauthorized automations, excessive use, or account sharing.
Refund Contact
To request a refund, send us an email detailing your situation to [email protected] or use the contact form available in our support section. It is important to include the email used for the purchase, the order number, and a brief description of the issue. Our team is committed to responding within 24 to 48 business hours.