Questions About Support
How do I contact the Picasso IA team?
Start a live chat from this page or write to team@picassoia.com. We read every message and answer it ourselves.
In which languages can I get help?
Write to us in English, Spanish, Arabic, Portuguese, French or Hindi. We answer in the language you use.
Where do I manage my subscription?
In the Billing section of your account. From there you can see your plan, review your payments and change or cancel your subscription.
A generation failed. What should I do?
Write to us with the details of what happened. Our refund policy covers technical failures, model errors and account activation problems.
How do refunds work?
Send your request to team@picassoia.com with the email you paid with and the order number. Refunds are processed through the same payment platform you used.
I cannot sign in to my account. What now?
Sign in with the same method you registered with, Google or email. If it still fails, write to us and we will recover your access.